Course Description

Conflict is an essential part of working with others. When done well, it helps to move an agenda forward in a creative and inspired way. When done poorly, it can end in toxicity and the dismantling of strategy and culture. Conflict is necessary for any organization that wants to succeed, it is therefore important to learn to do it well by being courageous and having difficult conversations. These conversations require a certain finesse and awareness to conduct them in a professional and generative manner, and not succumb to anxiety and reactivity. This web seminar will focus on what gets in the way of our ability to have difficult conversations, provide learners with a tool that will help to navigate these dialogues, plus will help to grow confidence and awareness to address conflict from a place of courage.

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Learning Objectives

• Identify personal roadblocks and blind spots
• Translate latest behavioral research into real-world scenarios
• Utilize a tool to help navigate difficult conversations
• Compare various communication styles of conflict
• Develop a feedback strategy

Who Should Attend

• Site Managers
• Sponsor Managers
• Project Managers
• Project Leads
• Principal Investigators
• Clinical Research Associates

Instructor

Tamar Kagan, M.Ed., PCC

Michelle Rothstein, PCC, CPCC

Click here for complete trainer biographies

Hold this course at your company! For more information, contact Naila Ganatra at +1 215.413.2471.