Course Description

Audits are often viewed as transactional and factual – and rightly so! They are transactional (a process carried out) and must be factual, devoid of as much personal bias and emotion as possible. However, the power of advanced soft skills in enhancing both the transactional and factual aspects of an audit cannot be underestimated. We have all heard stories of painful audits with auditors who possessed little to no soft skills. The use of appropriate, advanced soft skills serves to reinforce a culture of quality with the auditee. The most important soft skill a quality professional can possess is emotional intelligence.

Using real case scenarios, this web seminar will provide learners the information needed to understand auditor emotional intelligence, including practical skills for enhancing their emotional intelligence and encouraging emotional intelligence in others. The use of such skills reinforces a culture of quality both inside and outside organizations. Further, participants will be able to carry this information into their interactions, enhancing their professional as well as personal lives.

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Learning Objectives

• Define emotional intelligence
• Describe why emotional intelligence is important for your job
• Enhance emotional intelligence

Who Should Attend

• Clinical Quality Assurance Auditors
• Clinical Quality and Compliance Professionals
• Regulatory Affairs Professionals responsible for GCP regulatory compliance

Instructor

The course will be led by one of the following instructors:

Tabitha K. Westbrook, RQAP-GCP

Click here for complete trainer biographies

Hold this course at your company! For more information, contact Naila Ganatra at +1 215.413.2471.